Job Summary:

The Patient Health Desk (PHD) Executive/Coordinator will be responsible for managing patient interactions, ensuring seamless coordination of healthcare services, and enhancing patient experience. This role requires excellent communication skills, empathy, and a patient-centric approach to support individuals throughout their healthcare journey.

Key Responsibilities:

• Serve as the first point of contact for patients, addressing inquiries and providing necessary assistance.
• Coordinate and schedule patient appointments, consultations, and follow-ups.
• Maintain and update patient records in the hospital information system.
• Ensure patients receive clear information about their treatment plans, procedures, and healthcare services.
• Assist with billing, insurance processing, and financial counseling for patients as needed.
• Liaise with doctors, nurses, and administrative staff to ensure smooth patient flow and timely services.
• Handle patient complaints and grievances professionally, escalating issues as required.
• Promote patient education initiatives and wellness programs.
• Ensure compliance with hospital policies and healthcare regulations.
• Support hospital outreach and patient engagement initiatives.

Qualifications and Skills:

• Bachelor's degree in Healthcare Administration, Nursing, or a related field.
• Prior experience in a hospital or healthcare setting preferred.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proficiency in healthcare management software and MS Office.
• High level of professionalism, empathy, and problem-solving skills.
• Knowledge of medical terminology and healthcare processes is a plus.

Work Environment & Benefits:

• [Specify working hours, shifts, and flexibility if applicable]
• [Mention benefits such as health insurance, professional development, etc.]
• [Describe work culture and team dynamics]