Position Title: IT Operations Executive
Category: Non-Management / Management
Department: Infrastructure
Reports To: IT Manager

Job Specification

Basic Qualification: Bachelor’s Degree
Professional Qualification:

• Specialization in Computer Science, Information Technology
• Certifications such as CCNA or MCS (preferred)

Skills:

1. Sound understanding of current trends in information technology.
2. Familiarity with computer hardware and software capabilities and limitations.
3. Proficiency in networking concepts and technologies.

Experience: Fresh Graduate/experience

Job Summary

The IT Trainee is responsible for providing ongoing support to the staff of Twenty-four Seven Consultancy to ensure the smooth and efficient operation of computerized client information systems and related resources. The position involves first-tier user support, addressing service interruptions, and providing guidance on IT issues, products, and services.

Key Responsibilities

General Responsibilities:

1. Facilitate and maintain desktop services, and monitor LAN/WAN networks.
2. Identify, evaluate, and resolve hardware, software, and operational issues. Maintain service logs, if necessary.
3. Address IT-related requests from Twenty-four Seven Consultancy staff.
4. Install, customize, and maintain operating systems and application software.
5. Troubleshoot and resolve hardware and software problems, and provide technical assistance and training to users.

Area-Specific Responsibilities:

1. Strong knowledge of Windows Operating Systems, VPN, and Windows Server Active Directory Services.

Additional Responsibilities:

• Perform any additional tasks as assigned by management.

This role offers a valuable opportunity to work in a dynamic IT environment and grow your technical expertise in a professional setting.